Terms of Service
These terms govern your use of Medicore's website and services. By using our platform, you agree to these terms and conditions.
Last updated: 9/15/2025
By accessing and using Medicore's website, mobile application, or services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Account Registration & Use
Account Creation
- • You must be at least 18 years old to create an account
- • Provide accurate and complete information
- • Maintain the security of your account credentials
- • Notify us immediately of any unauthorized use
- • You are responsible for all activities under your account
Prohibited Activities
- • Creating fake or duplicate accounts
- • Using someone else's account
- • Attempting to gain unauthorized access
- • Violating any applicable laws or regulations
- • Interfering with our services or other users
Products & Services
Product Descriptions
We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.
Product Availability
Product availability is subject to change without notice. We reserve the right to discontinue any product at any time. Prices are subject to change without notice.
Quality & Defects
We stand behind the quality of our products. If you receive a defective item, please contact our customer service team within 24 hours of delivery.
Ordering & Payment
- • Payment is due at the time of order placement
- • We accept various payment methods as displayed
- • All prices are in Indonesian Rupiah (IDR)
- • Taxes and shipping fees apply as shown
- • Payment processing is secure and encrypted
- • Orders are confirmed upon successful payment
- • You will receive confirmation via email
- • We reserve the right to cancel orders
- • Orders may be subject to verification
- • Changes to orders may not be possible
Shipping & Delivery
Delivery Terms
- • Delivery times are estimates only
- • Risk of loss transfers upon delivery
- • Signature may be required for delivery
- • We are not liable for delivery delays
- • International shipping not available
Shipping Costs
- • Standard shipping is free for eligible orders
- • Express shipping incurs additional fees
- • Same-day delivery available in select areas
- • Shipping costs are clearly displayed
- • No hidden shipping charges
Returns & Refunds
Return Policy
We offer a 30-day return policy for unused items in their original packaging. Sale items and personalized items are final sale and cannot be returned.
Refund Process
Refunds are processed within 5-7 business days after we receive your return. Refunds are issued to the original payment method used for the purchase.
Return Shipping
Return shipping is free for damaged/incorrect items. For other returns, customers are responsible for return shipping costs.
All content on this website, including text, graphics, logos, images, and software, is the property of Medicore and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.
To the maximum extent permitted by law, Medicore shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to your use of our services.
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.
We may terminate or suspend your account and access to our services at any time, with or without cause, with or without notice. You may terminate your account at any time by contacting our customer service team.
These Terms of Service shall be governed by and construed in accordance with the laws of Indonesia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Jakarta, Indonesia.
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the new terms.
Questions About These Terms?
If you have questions about these terms of service, please contact our legal team.